What We Do

WHAT WE DO

We support cities, local organisations and partners to strengthen urban systems, co-create solutions and deliver effective urban services.

We work with a wide network of urban actors committed to building more inclusive, resilient and responsive urban environments, including:

  • Municipalities & City Governments
    Supporting urban strategy, service delivery, institutional coordination and system-wide improvement.
  • Local Enterprises (SMEs) & Service Providers
    Helping small and medium enterprises (SMEs) strengthen operations, business models and partnerships within urban service systems.
  • Community Organisations & Grassroots Groups
    Collaborating on solutions grounded in local realities, lived experience and community priorities.
  • Donors & Funding Partners
    Aligning funding with local demand and translating complex urban challenges into practical, people-centred pathways for change.
  • Informal Sector Workers
    Recognising informal workers as critical urban service actors and supporting pathways for inclusion, recognition and system integration.
  • Emerging & Junior Advisers
    Providing training, mentorship and hands-on learning through real-world urban development work.

How can we support you?

We work alongside you to diagnose challenges, co-design solutions and strengthen urban systems that work better for the people who rely on them.

Urban Systems Analysis
Advisory & Technical Support
Co-Creation & Facilitation
Programme & Policy Development
monitoring & evaluation

Urban Systems Analysis 

We help cities understand how their systems actually function–where practical shifts can unlock more effective, inclusive services.

Using proven urban systems frameworks and diagnostic tools, we identify gaps, improve coordination, and support more resilient and inclusive service delivery.

key services
  • Urban system diagnostics and system mapping
  • Stakeholder mapping
  • Institutional and service delivery assessments
  • Practical tools for coordination, decision-making and system improvements

Advisory & Technical Support

We provide hands-on urban development advisory support across waste, sanitation, environmental services, urban planning and organisational development.

Our work ranges from early-stage feasibility to long-term system strengthening.

key services
  • Feasibility studies and diagnostic assessments
  • Business model development and operational strengthening
  • Institutional capacity building for municipalities and service providers

Co-Creation & Facilitation

We design and guide collaborative urban processes that bring local governments, communities and partners together.

Our role is to support alignment, shared understanding and co-created solutions without creating dependency.

key services
  • Participatory design and co-creation processes
  • Multi-stakeholder facilitation across public, private and civil society actors
  • Learning partnerships, peer exchanges and collective problem-solving

Programme & Policy Development

We support urban programmes and policies that are shaped by lived realities and operational demand, rather than external agendas.

Our focus is on policies and programmes that are practical, adaptive and implementable.

key services
  • Demand-driven programme and policy design
  • Adaptive programme review and improvement
  • Urban social services and public space strategy with a focus on inclusion and accessibility

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